Call Center Representative Job at Remedy Staffing, Honolulu, HI

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  • Remedy Staffing
  • Honolulu, HI

Job Description

Description


Position: Full-time, Call Center Representative
Location: Honolulu
Industry: Healthcare Insurance
Schedule: Monday - Friday from 9:00 AM - 5:00 PM
Pay: $20.00 - $22.00 per hour
Candidates must be on island and in-state to apply and be considered.


Benefits:

  • Pay Cards, Direct Deposit & Weekly Pay
  • Medical/Dental/Vision/Prescription ( Note: Requires 20+ hours per week to qualify).
  • Free Online Skill Classes, EAP, Discounts & many more
The Call Center Representative provides compassionate, high-quality customer service to members navigating their healthcare benefits. This role focuses on helping individuals and families access care, resolve benefit-related questions, and simplify complex healthcare processes through proactive support and personalized guidance. The ideal candidate is empathetic, detail-oriented, and thrives in a fast-paced environment. You take ownership of resolving customer issues, navigate complex systems with ease, and are passionate about improving the healthcare experience for others.

Job Duties:
  • Deliver professional, empathetic, and efficient service to members and their families.
  • Serve as the primary point of contact, managing each case from start to resolution.
  • Research and resolve inquiries related to benefits, authorizations, and care coordination.
  • Communicate effectively with internal clinical and non-clinical teams to ensure seamless service.
  • Identify opportunities to improve processes and enhance the member experience.
  • Meet department goals for quality, accuracy, and customer satisfaction.
#RemedyHIjobs

Job Requirements:
  • High school diploma or GED (or equivalent experience).
  • Minimum of 3 years combined experience in customer service.
  • Strong communication, computer, and multitasking skills.
  • Experience in healthcare, insurance, or related industries.
  • Knowledge of medical terminology, benefit plans, or care coordination.
  • Background in customer advocacy, social services, or account management.

Equal Opportunity Employer

Job Tags

Hourly pay, Weekly pay, Full time, Monday to Friday,

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