Customer Service Specialist Job at Newcoast, Oldsmar, FL

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  • Newcoast
  • Oldsmar, FL

Job Description

OVERVIEW: The Customer Support Specialist is dedicated to providing exceptional service and support to all Newcoast customers. The Customer Support Specialist will be the primary contact for follow-up on deals to ensure timely lien perfection and corresponding notice to our lending partners. The Customer Support Specialist will follow the Deal Follow-Up Standard Operating Procedures to ensure a positive Newcoast customer experience.

KEY TASKS:

  • Full adherence to the Deal Follow-Up Standard Operating Procedure
  • Liaison with the loan processor, business manager, relationship manager on deals
  • Follow up on missing seller originals as assigned
  • Follow up on outstanding lien perfection
  • Confirm with Lender that lien perfection has been completed and provide documented proof to lender of such perfection
  • Assigning of titles and packaging of title docs
  • Maintain detailed records of interactions in Hubspot
  • Answer incoming calls through Zoom Contact Center
  • Respond to customer inquiries in a timely manner
  • Void checks and re-issue of checks
  • Establishes and maintains relationships with all appropriate stakeholders
  • Other duties as assigned
KEY RESULT AREAS:

  • Adherence to Deal Follow-Up SOP measurables
  • Full documentation of key tasks recorded within Hubspot
  • Respond to customer inquiries in a timely manner
  • Provide a high level of customer service
  • High level of organization and attention to detail
  • Ability to handle sensitive information with discretion and confidentiality
* Newcoast uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities. Newcoast

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