Job Description

Training Specialist

The Training Specialist is responsible for facilitating technical (job-specific) skills and soft (interpersonal/people) skills, to new hires and existing employees, participating in the creation of new course content, assisting with instructional design and development, designing presentations and assisting with the creation of job aids for products and processes.

Essential Duties and Responsibilities

Serves as liaison with departments to remain current on technical processes, products, services and procedures

Reviews existing training materials to ensure materials are up-to-date

Monitors classroom space database for effective classroom scheduling and usage

Demonstrates the use of adult learning theories and presentation skills

Assists with researching industry training and development standards

Facilitates technical (job-specific) skills and soft (interpersonal/people) skills to new hires and existing employees

Organizes and manages on-line documentation (shared drives) to ensure easy access to training materials

Monitors departmental equipment and training supplies to ensure adequate inventory

Tracks training attendance rosters and stores in appropriate files

Collaborates and partners with the Training Team on technical and soft skills trainings, projects and teambuilding efforts

Collaborates with Human Resources Team to ensure strong partnerships are built and maintained

Attends product and procedure walk-throughs, as needed

Complies with company policies and procedures

Performs other duties, as needed

Supervisory Responsibilities

None.

Required Skills and Education

Bachelor's degree in Education, Training, Communications, or related field

Fluent and proficient in oral and written communication skills and ability to demonstrate proficiency

2 3 years of experience in training and instructional design experience in a call center and/or corporate environment

Strong working knowledge of adult learning theories and ability to apply and execute facilitation techniques

Ability to demonstrate proficiency in the use of MS Office Suite, i.e., Word, PowerPoint, Excel, Outlook, Intranet, and Office Equipment

Ability to travel, as needed

Experience in facilitation of curriculum to Supervisor-level and below

Knowledge of facilitation evaluation models

Working Conditions and Environment

Intermittently lift and carry up to 20 pounds (training materials)

Continuously see, sit, balance, grasp, and have repetitive use of arms, wrists, hands and fingers

Intermittently stand, stoop, bend, twist, crouch, kneel, walk, squeeze and reach above shoulders

Constant use of computer and/or mobile devices

Exposure to electrical equipment, low to medium noise levels and mild temperatures of hot and cold

Early mornings and/or late evenings, as needed

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